At Rugha, we are committed to providing reliable, high-quality products designed for everyday use.
Our warranty policy is created to give customers confidence and peace of mind with every purchase.
What This Warranty Covers
All Rugha products are covered against manufacturing defects and workmanship issues under normal use
conditions.
Standard Warranty Period
- Dashcams: 12 Months Warranty
- Other Products: Warranty period may vary depending on the product type
Warranty coverage starts from the original purchase date.
What the Warranty Covers
This warranty covers:
- Manufacturing defects
- Faulty workmanship
- Hardware malfunctions under normal usage conditions
Applicable products may include:
- Dashcams
- Wireless car chargers
- Charging stations
- Magnetic phone mounts
- Retractable car chargers
- Car accessories
- Other Rugha electronic products
What the Warranty Does NOT Cover
The warranty does not cover:
Physical damage caused by drops, impact, or misuse
- Water or liquid damage
- Damage caused by improper installation or incompatible accessories
- Normal wear and tear
- Consumable items such as adhesive pads or charging cables
- Unauthorized repairs, modifications, or firmware changes
- Damage caused by accidents, fire, theft, or natural disasters
- Loss of recorded data, files, or footage
Proof of Purchase
A valid proof of purchase is required for all warranty claims.
Accepted proof may include:
Order confirmation
- Invoice
- Purchase receipt
Warranty Registration
To activate and manage your product warranty, please register your product through our online warranty
system.
Register Your Warranty
Full Name
- Email Address
- Contact Number
- Address
- Product Selection
- Order Number
- Purchase Date
- Upload Purchase Bill / Invoice
Warranty Options
- Standard Warranty: Free
- Extended warranty availability, coverage period, and applicable charges may vary depending
on the product.
Check Your Warranty Status
You can instantly check your warranty status online using your:
. Warranty ID
or
. Registered Email Address & Phone Number
Check Warranty Status
Warranty Claim Procedure
To request warranty support, please contact our support team with:
Product model
- Purchase date
- Description of the issue
- Photos or videos (if applicable)
Our team may request the product for inspection before approving a claim.
Warranty Resolution
If a product defect is confirmed, Rugha may provide one of the following solutions:
Product replacement
- Product repair (where applicable)
- Refund (if replacement or repair is not possible)
The final resolution method is determined based on the product condition and warranty evaluation.
Warranty Transferability
This warranty applies only to the original purchaser and is non-transferable.
Limitation of Liability
Rugha’s liability under this warranty is limited strictly to the repair, replacement, or refund of the defective
product.
We are not responsible for:
Damage to third-party devices
- Data loss
- Installation-related issues
- Indirect or consequential damages
Consumer Rights
This warranty is provided in addition to your statutory consumer rights under applicable UK consumer
protection laws.
Need Help?
For warranty assistance or product support, please contact our customer support team through the Contact Us Page
